We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to go with this.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, as this may not be sent to the correct location/ address. The customer will bear the cost of postage until the refund is complete.
- Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not, which can take up to 10 working days from receipt. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sometimes orders get lost by the couriers which is out of our control and we will offer to either resend or refund the order from the customers choice. We will only class an order as lost if it hasn’t arrived in 40 days after posting.
4. Order process policy
We can also process refunds before the order is complete but once the order has been fulfilled and sent out a refund cannot be completed unless there is a quality issue with the shirt/s you receive.
Orders with printing will not be eligible for refunds (Unless for quality issues), so please ensure sizing and spelling is correct before ordering.
TERMS OF SERVICE
365 Kits operates this website. References to “we,” “us,” and “our” throughout the site pertain to 365 Kits. By using this website, you as the user agree to accept all terms, conditions and policies, and notices stated here. 365 Kits provides this website, along with all the information, tools, and services offered on this site.
By accessing our website and/ or making a purchase, you actively participate in our “Service” and consent to abide by the subsequent terms and conditions (“Terms of Service”, “Terms”). This includes additional terms, conditions, and policies referenced or accessible through hyperlinks. The Terms of Service herein apply to all users of the website, including but not limited to individuals browsing, vendors, customers, merchants, and content contributors.
Prior to accessing or utilising our website, we kindly request you to thoroughly review these Terms of Service. By accessing or using any aspect of the site, you acknowledge and accept the binding nature of these Terms of Service. Should you disagree with any of the terms and conditions outlined in this agreement, your access to the website and use of its services will not be permitted. It is important to note that if these Terms of Service are deemed to an offer, acceptance is explicitly confined to these Terms of Service.
The Terms of Service apply to any additional features or tools introduced in the current store. You can always view the latest version of the Terms of Service on this page. We have the right to update, modify, or substitute any portion of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to regularly check this page for any updates. By continuing to use or access the website after any changes are posted, you are agreeing to accept those changes.
Our store is hosted on Shopify Inc. Which provides our store and services which we deliver to you.
1.Seller Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state or residence, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or affect these terms.
3.Accuracy and Completeness of Information.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. This is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4.Modifications to services and pricing
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service or any part of the site's content without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the service.
5.Products or services
Certain products or services may be available exclusively through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display accurate colours and images of our products in the store. We can not guarantee that your computer/phone display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any product or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in this Service will be corrected.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and constructed in accordance with the laws of the United Kingdom.
Questions about the Terms of Service should be sent to us at email@example.com.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfilment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
- We do not store credit card details nor do we share customer details with any 3rd parties.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.